AI Call Quality Scoring: Transforming Agent Coaching and QMS in BPO Contact Centers | #ai call quality scoring # AI agent coaching call center # AI QMS BPO contact center
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Allan Dermot works at Omind, contributing to AI-driven customer experience solutions for modern contact centers. He focuses on AI QMS, Voice AI, and CX technologies that help enterprises improve quality, compliance, and customer engagement at scale.
2 posts
Male
35 years old
Working at Omind Technologies
Living in United States
Located in 3150 Holcomb Bridge, Suite 300, 3rd Floor Norcross, GA, 30071, USA
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