Effective tech support websites do not rely on lengthy FAQs. They seek to provide quick and reliable solutions to keep users engaged. Below is a list of recommended steps for setting up a support site that users will truly depend on.

1. Search Should Be Simple: Individuals attempting to resolve an issue may already be frustrated. A disorganized interface makes the process slower and more irritating.

2. Support on Multiple Channels: Implement live chat, ticket systems, and searchable databases. Great user experience increases with more support channels. 

3. Keep Content Updated: Old guides can cause users to become even more lost. Make sure to review and update your content especially after a new software release or a change in an option.

4. Use Simple Language: Talk to users, not to engineers. Give simple, concise, clear, and jargon-free instructions.

5. Use Responsive Design: Users seeking support are often using mobile devices such as phones and tablets. Your tech support site should be mobile responsive and load fast on all types of devices.

Observing these guidelines can help you transform your tech support into a dependable, customer-oriented