Greetings! I’m Rupali, part of the Customer Support and After Sales team at Book Tours in Dubai for the Ain Dubai tickets experience. After your ride, I follow up to ensure you received your photos or videos - check if you enjoyed the view of Palm Jumeirah and the city lights, and invite any feedback. If there’s a scheduling hiccup due to weather or cabin maintenance, I liaise with the attraction team and arrange alternate timing or update you promptly. My focus is on turning any issue into an opportunity to demonstrate care, so each customer leaves with a positive memory.