I’m Ronit, the Guest Experience Lead at Hot Air Balloon in Dubai - focused on our RAK hot air balloon tours. I welcome you to our desert launch site, explain the flight process, and ensure your comfort and safety before takeoff. During your ride over the Ras Al Khaimah dunes and mountains, I’m your point of contact for any questions or concerns. After landing, I coordinate the celebration—a light refreshment, certificate signing, and memorable photo moments with you and your companions.